At a Glance
• The investment builds on a legacy of 25 years of success leading customer service outsourcing.
• Working Solutions strengthens its hand in serving clients and customers during the pandemic.
• Its on-demand, virtual business model will expand into evolving markets and geographies.
Dallas, Texas - January 12, 2021 – Working Solutions, a leader in on-demand contact center outsourcing, announced today that Housatonic Partners, a growth-oriented private equity fund focused on investing in recurring revenue services companies, has made a significant investment in the company.
“Working Solutions has a long history of providing outstanding customer service to its clients’ customers across multiple industries,” said Housatonic Partners Managing Director Joe Niehaus. “We’re excited to partner with the company’s management team to build on this legacy of customer success while developing new channels of growth.”
The investment comes after a year of strong business performance by Working Solutions as it continues to ensure clients and their customers uninterrupted sales and service support during the coronavirus pandemic.
“This will further fund Working Solutions’ tools and technology automation, accelerated by on-demand service trends,” said Kim Houlne, founder and chief executive. “It also fuels our rapid expansion into evolving markets and geographies.”
Housatonic Partners believes in the Working Solutions virtual model and its professional, onshore network of 150,000+ agents—all working on-demand for the past quarter of a century. The company’s flexible-and-scalable customer sales and support operations span the United States and Canada. They deliver continuity in times of unforeseen events, such as the current health crisis, seasonal volume swings and everyday business.
“When COVID-19 sent everyone to a work-from-home environment, we didn’t lose a day or even an hour,” said Houlne. “This is how we’ve been working for the past 25 years for clients and their customers—nonstop.”
Financial terms of the transaction were not disclosed.
About Working Solutions
With 25 years of success, Working Solutions is a recognized leader in onshore, on-demand contact center solutions. Its remote workforce includes sales, customer care and technical experts—with more than 150,000 registered agents in the United States and Canada. They deliver fast-flex business process outsourcing (BPO) services for clients and their customers across diverse industries, such as consumer services, healthcare, retail, travel and hospitality. To learn more, please visit WWW.WORKINGSOLUTIONS.COM.
About Housatonic Partners
Housatonic Partners is a private equity investment firm founded in 1994, with more than $1.3 billion in capital under management. The firm invests in growing, profitable businesses with highly recurring revenue. Housatonic Partners has backed exceptional management teams in more than 90 small to mid-sized companies over the last 26 years. For more information, please visit WWW.HOUSATONICPARTNERS.COM.