Kim Houlne

In December 2020, Housatonic invested in Working Solutions, a leader in on-demand, onshore contact center solutions that operates through a virtual network of over 3,500 active agents in the US and Canada.

Founded in 1996 by Kim Houlne, Working Solutions is recognized leader in onshore, on-demand contact center solutions. Its remote workforce includes sales, customer care, and technical experts – with more than 150,000 registered agents in the United States and Canada. The Company delivers fast-flex business process outsourcing services for clients and their customers across diverse industries, such as consumer services, healthcare, retail, travel, and hospitality.